Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
TLIL2046A Mapping and Delivery Guide
Handle customer luggage/property
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | TLIL2046A - Handle customer luggage/property |
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Description | This unit involves the skills and knowledge required to handle customer luggage and property in accordance with workplace requirements, including handling customer enquiries; identifying and labelling luggage/property; organising conveyance and transfer; returning luggage/property to customers; and processing lost luggage/property. Licensing, legislative, regulatory or certification requirements are applicable to this unit. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Persons achieving competence in this unit will need to fulfil the applicable legislated rail safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes and/or guidelines.Work is performed under some supervision, generally within a team environment.Work involves the application of regulatory requirements and workplace procedures when handling customer luggage and/or property as part of workplace activities in the transport and allied industries. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not Applicable | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Handle customer luggage/property |
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Element: Process lost luggage/property |
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